Job description
Job Title: Communications Officer
Reports to: Grants and Information Manager – Line Manager Programme Director,
Somalia – Administrative Manager
Terms: Fixed Term, Full-time
Salary: GB4 Step 1
Requirements: The position will be based in Concern Worldwide’s office in Mogadishu,
Somalia, with travel to other programme locations
About Concern: Established in 1968, Concern Worldwide is a non-profit, nongovernmental humanitarian organisation, dedicated to the reduction of
suffering and the ultimate elimination of extreme poverty in the world’s
poorest countries.
Concern Worldwide’s vision, our mission, and our work are all defined by
one goal – ending extreme poverty, whatever it takes. Concern Worldwide
strives for a world free from poverty, fear, and oppression.
Our culture is values-driven, and we believe that our people are central to
all that we do and are key to delivering on our goal of Reaching the
Furthest Behind First. We are committed to ensuring a workplace where
everybody feels valued and is enabled to succeed in their work and
contribute to delivering on our mission.
Concern Worldwide projects are funded by European Donors such as the
Irish Government (Irish Aid), the British Government (FCDO), the
European Union (ECHO, EU), the Swedish Government (SIDA), and UN
Agencies such as IOM, UNICEF, and WFP. This also includes other
independent and private sponsors.
Role Purpose: The Communications Officer will play a key role in developing and
implementing Concern Worldwide’s communications strategy. This
position will be responsible for creating and disseminating content that
promotes the organization’s mission, programs, and impact and that
aligns with donor and project visibility plans. The Communications Officer
will work closely with program staff to gather field information and stories,
ensuring the voices of those we serve are heard. The role will mainly focus
on developing communication materials (both internal and external) for
Concern Worldwide Somalia; internal knowledge management on the
SharePoint and Intranet platforms; and ad hoc support for the Grants and
Information Manager.
Responsibilities:
Communications
• Train teams on how to capture appropriate photos and videos
• Regularly update Concern Worldwide Somalia’s communications and visibility tracker
• Liaise with Programme Coordinators and Programme teams on their monthly
communications needs (programme or grant specific) and create plans to fulfil those needs
(drafting blog post, contacting HQ team for additional support, etc.).
• Liaise with programme teams to ensure that donor visibility requirements for all grants are
met and aligned with the organisation’s communication strategy
• Participate in field trips with programme teams to gather photographs, videos, and case
studies (including programme participants, upon signature and filing of informed consent)..
• Work collaboratively with teams to creatively produce case studies, human interest stories,
and social media posts that are aligned with our communications strategy
• Support the country team in updating and creating communication and visibility materials to
donor requirements and specifications (brochures, regular country and sectoral factsheets,
posters, banners, clothing, etc.).
• Ensure that communications materials follow Concern Worldwide’s Brand Guidelines, donor
visibility and branding guidelines, and Data Protection policies
• Understand the importance of adhering to Dóchas Code of Conduct, which outlines ethical
principles that must be considered when taking photos and conveying messages
• Lead on the translation of communication materials from English to Somali and vice versa.
•
• Work with partner staff to develop their communications capacity and review their
communication products
• Support teams with image quality in proposals, reports, presentations, etc.
• Manage Concern Worldwide’s in-country social media sites – such as LinkedIn, Facebook…,
posting approved and engaging materials, monitoring posts, recording and updating the
Social Media trackers.
• Review and contribute to the communications and visibility sections of donor reports
• Represent Concern Worldwide as needed as the Communications focal point at grant
meetings, TWGs, etc.
• Liaise with the HQ team to ensure all photos/videos are saved to our StoryDesk platform
Information Management (Grants Management Support)
• Management of country pages on Concern Worldwide intranet and update as needed.
• Organisation and management of folders on SharePoint
• Maintain and organise communication-related databases
• Support in planning and organising review meetings and minute-taking.
• Uploading documents to our internal Grants Management System (GMS)
• Ensuring full GMS data entry and keeping information up to date.
• Support teams in extracting information from the GMS
• Any other ad hoc duties as may be assigned by the line manager, that being consistent with
the nature of the job
Event Coordination
• Assist in planning and executing communication strategies for events, campaigns, and
initiatives.
• Support the organization of donor events, and community outreach activities.
Confidentiality
• Ensure the non-disclosure of any information whatsoever acquired in the course of duty,
relating to the practices and business of Concern Worldwide Worldwide, to any other person
or Organization without authority, except in normal execution of the above duties
Accountability and Safeguarding
• In line with Concern Worldwide’s commitments under the Core Humanitarian Standard
(CHS):
• Actively promote meaningful community participation and consultation at all stages of the
project cycle (planning, implementation, M&E);
• Work with relevant colleagues to ensure that the Feedback, Complaints and Response
Mechanism (FCRM) is functional and accessible, that feedback and complaints are
welcomed and addressed.
• Work with relevant colleagues to ensure that information about FCRM, safeguarding and
expected staff behaviour is disseminated among programme participants and communities.
Concern Worldwide Code of Conduct and Associated Policies
• Adhere to the standards of conduct outlined in the Concern Worldwide Code of Conduct &
Associated Policies
• Promote the standards outlined in the Concern Worldwide Code of Conduct & Associated
Policies in the team, partner organisations, and programme participants, and be committed
to providing a safe working environment.
• To contribute to the establishment of preventive measures to reduce the potential for abuse
and exploitation in Concern Worldwide’s programme