With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!
Key Responsibilities:
The Senior Specialist, Staff Care in High-Risk Contexts, provides global technical leadership for staff care integration in high-risk, fragile, and crisis-affected operational environments across World Vision International. Reporting to the Director, Staff Care & Well-being, this role ensures staff care activation protocols, staff care safeguards, and post-event recovery approaches are integrated into crisis response systems. The role serves as the organization’s primary advisory interface between staff care and crisis response operations, supporting leadership during high-exposure events and strengthening preparedness capacity across regions. The role contributes operational insights to the Staff Care & Well-being (SCW) system while working within established governance frameworks for psychosocial risk and mental health.
MAIN RESPONSIBILITIES
Crisis Response Advisory & Operational Interface
- Serve as World Vision International (WVI) lead technical advisor for staff care integration in high-risk and crisis-affected contexts, aligned with SCW Strategy and operational priorities within the Theory of Change.
- Advise leadership on proportionate workforce sustainability safeguards during acute operational events.
- Coordinate activation of approved referral pathways and peer support mechanisms during crises.
- Contribute staff care insights to crisis after-action reviews and organizational learning processes.
- Monitor emerging operational risks affecting staff well-being and advise response leadership early.
Crisis Support Activation & Structured Support
- Provide advisory support to crisis leadership during high-risk operations, including surge deployments when required.
- Ensure structured stabilization and debrief processes are implemented following critical operational incidents.
- Align surge interventions with governance, confidentiality, and referral standards.
- Support regional teams in contextualizing staff care activation protocols in fragile or volatile environments.
- Share operational insights with the global SCW team to inform learning resources.
Preparedness & Capacity Strengthening for Crisis Contexts
- Develop crisis preparedness guidance aligned with global staff care standards, the SCW Strategy, and crisis response frameworks.
- Support simulation exercises and preparedness planning with regional and national teams.
- Provide mentoring and advisory support to staff care focal points operating in fragile or high-risk contexts.
- Ensure preparedness systems incorporate referral pathways, escalation protocols, and peer support structures.
Post-Event Recovery & Organizational Learning
- Design and steward post-event recovery frameworks following high-impact operational incidents.
- Advise leadership on phased stabilization and return-to-normal operations.
- Document lessons learned from crisis events and contribute to organizational learning processes that inform continuous improvement with the SCW Theory of Change.
Cross-Functional Collaboration
- Collaborate with staff well-being enablement teams to integrate crisis learning into training and engagement resources.
- Coordinate with P&C, Risk, and SSR functions to align staff care with resilience and crisis management frameworks.
